The COVID-19 pandemic caused several brands to continue their business operations online or through the practice of strict policies. This resulted in several employees shifting from their workplaces to their homes due to work-from-home policies.
With this transformation in working methods, businesses must create proper outlines for helping in managing the tasks of their workforce. According to a poll conducted by Gartner in 2020, 90% of respondents view that remote work due to COVID will continue to thrive even though vaccination has been carried out at a global level.
With more people preferring online work rather than in the office, businesses need to prioritize modifying their workforce management strategies. Below are 7 crucial factors that you should consider while implementing change to your modern workforce.
- Create a Well-Thought Roadmap
- Don’t Let Go of Communication
- Introduce Business Transformation Support Teams
- Business Transformation Support Teams
- Peer Support groups
- Keep Interacting With Customers
- Utilize a Business Process Management Suite
- Monitor Your Workforce’s Response to Change
- Build Interaction with Your Online Workforce
Create a Well-Thought Roadmap
The initial stage of defining your change management process is to map out how it can help your business reach its end goal. Making undeclared changes can cause more harm than good to the organization’s productivity.
To prevent big disruptions, develop an in-depth guide for those sectors affected by the modification process. Mention what goals you want those employees to achieve and the time they have to use them.
Sharing such details is necessary so that your workforce can realize the possible benefits they and your business can reap by following the new guidelines. Otherwise, your employees may feel irritated and may doubt that their efforts contribute to nothing.
Therefore, the first key principle is to create a solid vision for your company, followed by a proper discussion with your employees.
Don’t Let Go of Communication
With a new model of working, conventional change management principles are becoming ineffective, as they focused more on technological processes, rather than components at a human and manager level.
As most of your employees will be working remotely, it’ll be difficult to communicate daily with your teams. This may look like a drawback, however, it allows managers to improve their communication skills so that they can focus more on the quality of their interactions.
To bring an overall positive change to your remote team, follow these guidelines on proper communication.
- Discuss changes early and frequently
It’s essential that you’ve identified the weak spots in your business processes for applying a change management process. Use every meeting opportunity to discuss small-term or long-term changes to relevant teams.
- Ensure that employees of all sectors are part of the change process
Every employee working is a part of your business. You need to ensure that every member of your business can participate in the transformation process.
Introduce Business Transformation Support Teams
To make sure that the transformation process goes smoothly, issue a support team that can guide your workforce through this process. You can develop both business support or advocacy groups for your remote organization.
Business Transformation Support Teams
These support teams include employees relating to different departments of a business, each having a different set of abilities. Add at least one employee who has the best skillset from every remote team of your company and assign them a role. This can make your support team a central guide as it can aid remote teams of any level of your organization.
Peer Support groups
These are groups of experienced employees who have enough information to guide remote teams facing similar challenges during the transition stage. They’re necessary because as employees are working online, they can miss out on earning essential business skills due to less direct interaction with their colleagues.
Keep Interacting With Customers
All employees involved in your company’s change process should attain the ability to communicate your vision to clients, to stay on the safer side. However, always assign this role to those remote teams who have enough experience in dealing with customers. With a variety of digital marketing services available, your customer assistants can leverage them to keep clients updated about any modifications in business processes. Otherwise, that transformation could be a cause of trouble for your prospects.
Utilize a Business Process Management Suite
To handle the implementation process of new modifications, several businesses depend on BPMSs. One drawback of using this software is that it requires a constant internet connection. Its functions include designing process models and transformation operations, surveillance control, and analysis of workforce tasks. It also provides a communication center for all remote teams working in your business.
Choose a BPMS which consists of the following abilities:
- Allows modification and updates in business systems, for example, if the use of CRM is introduced, the application should provide a function to record this.
- A proper communication portal for employees, where they can state their opinions related to your company’s objectives.
- Provides models for implementing change in business processes, allowing you to conclude whether the change brings improvements or not.
Monitor Your Workforce’s Response to Change
Evaluating your workforce’s response to the change process can help you to find out if it’s improving the productivity of your remote teams. It can provide insights on what further steps you should take for your change operation. Follow the steps below to identify the status of your transformation process.
- Conduct Group Interviews
Rather than interviewing one representative of every remote team, conduct group interviews, allowing them to answer your questions through thorough discussion. This enables your employees to share their honest opinions, making their responses about your change process more valuable.
- Feedback Surveys
You could create a survey that helps in simplifying the evaluation process of your employees’ responses.
Build Interaction with Your Online Workforce
With all of your employees working from home, interactions between all sectors of your business have significantly reduced. This makes it your responsibility that employees get to catch up with one another at least every month, whether online or in-person if possible. It can provide a great opportunity to collect feedback from your workforce about the changes in business operations.
To ensure that the transformation process enhances all of your business operations, communication with your online workforce is key. Prepare a solid outline of your transformation strategy to share with your remote workers so they’re updated with all changes occurring in the company. Most importantly, encourage your workforce to seek support from colleagues, and communicate your vision to clients.